“Quality is as quality does.”
- handsome is as handsome does: A person’s good actions, rather than outward appeal, define his or her handsomeness in the eyes of others.
- pretty is as pretty does: One’s attractiveness should not be used as an indicator of kindness or goodness.
- stupid is as stupid does: A person’s lack of intelligence may be judged by their actions.
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Quotes from Quality Management Leaders …
It is not necessary to change. Survival is not mandatory.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Without data, you’re just another person with an opinion.
It is not enough to do your best; you must know what to do, and then do your best.
Learning is not compulsory… neither is survival.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
All anyone asks for is a chance to work with pride.
Whenever there is fear, you will get wrong figures.
Lack of knowledge… that is the problem.
You should not ask questions without knowledge.
– W. Edwards Deming (link: Quality Management)
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Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.
The cost of quality is the expense of doing things wrong.
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Quality has to be caused, not controlled.
If we deliver on time, but the product has defects, we have not delivered on time.
It is always cheaper to do the job right the first time.
When you’re out of quality, you’re out of business.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
Improving quality requires a culture change, not just a new diet.
– Phil Crosby (link: Quality Management Maturity Grid)
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Without a standard there is no logical basis for making a decision or taking action.
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
All improvement happens project by project and in no other way.
For many phenomena, 80% of consequences stem from 20% of the causes.
…every successful quality revolution has included the participation of upper management. We know of no exceptions.
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.
Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.
– Joseph M. Juran (link: Quality Management)
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Links
My LinkedIn Profile and Recommendations
Qaleti, LLC YouTube channel (includes Quality overview, QA4Startups, QA4Cloud, and more)
Software Quality Management guide (condensed in GitHub)
PODCAST: Smarter Change: “Chris Meunier – Changing to a Culture of Quality” episode
Chris discusses how to create a culture of quality, leveraging existing organizational strengths, and managing change resistance.
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© 2022, Christopher Meunier and Qaleti, LLC and QA4Startups.com
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